FREQUENTLY ASKED QUESTIONS

We get that trying a new supplier can be scary, so we have no minimum order restrictions (other than purchasing in packs). We also have a great first time customer incentive of 10% off (enter 'newbie' at checkout) we hope you'll love our product as much as we loved making it and we look forward to doing more business with you.

It's what we are here for! Our mission is to support both online and retail fashion businesses by providing high quality pieces at an affordable price point, in designs that your customers will love. To get started, please register a new account using a valid ABN (Australian Business Number) or International Business License. Once your account is approved, we will send you a buyer’s kit with an introduction to us, how we operate and other useful information.

We are an Australian wholesale company that designs, manufactures and sells clothing in bulk to retail stores only so unfortunately, we do not sell individual items to the public. However, we have lovely stockists situated all over the world so you can refer to our Stockists page here to find a boutique near you.

If you are needing a stockist in your area, we’d love to hear from you, please email enquiries@company.com (mailto:enquiries@company.com) with your post code or preferable boutique and we’ll work on it enquiries@company.com (mailto:enquiries@company.com)

On occasion, our items can sell out very quickly and the stock you have ordered may become unavailable. This is a rare occurrence, but if an item that you ordered does happen to sell out, our team will contact you as soon as possible to confirm the cancellation and to see if you would like to replace it with any other items.

To pre-order any new or repeat styles, simply leave your email when prompted on the product page. Once the product arrives, you will be notified by email that the product is available to purchase.

Shipping costs will depend on the size of your order and the location it is being sent to. Please visit our Shipping Information page here for more details.

We deliver Australia wide and internationally. For international orders we send via Australia Post or you can opt to use your own couriers.

We offer same day dispatch on all orders within Australia, so in most cases you can expect your delivery either the next day or within 1-2 days business days depending on the destination. Deliveries can be made anytime between 9am and 6pm on Monday to Friday, if you have any special instructions please let us know when placing your order and we will endeavour to pass the message onto our courriers. As for International orders, the delivery timeframe will vary depending on the destination and the selected courrier.

Once we have dispatched your order, you will receive a confirmation email with a tracking number included. Please allow some time for this to come through and be sure to check your spam/junk folder for your tracking number if it doesn't appear within 24 hours. Alternatively, you can go to the My Order page (https://www.owen.com/sales/order/history/) to check your order status and tracking link. If you are still unable to locate your tracking number, you are welcome to contact us by emailing Melb.Accounts@company.com (mailto:Melb.Accounts@company.com) to request your tracking number.

We get that trying a new supplier can be scary, so we have no minimum order restrictions (other than purchasing in packs). We also have a great first time customer incentive of 10% off (enter 'newbie' at checkout) we hope you'll love our product as much as we loved making it and we look forward to doing more business with you.

Unfortunately, as we do same day dispatch, we cannot cancel your order once it has been processed. If you would like to adjust your order, please contact Melb.Accounts@company.com (mailto:Melb.Accounts@company.com) right away and we'll be able to check if your order has left our warehouse.

We do not accept change of mind purchases. For further details, please visit our Returns (https://www.company.com/returns) page.

We ask that all stock is thoroughly checked upon arrival to your store as we will not accept any loose pieces or packs after a 30 day period from when you received the Goods. We also do not accept change of mind on purchases, only if the products adhere to our company policy then faulty items may be returned to us if they meet the following criteria:

• Items must be returned within 30 days of receiving your order. Any items posted after this time frame may be denied.
  · Items must be returned in their original condition including Style State, Winnie & Co. and/or Ajoy labels and swing tags still attached and in its original packaging.
  · Items must be unworn, unwashed, unperfumed, free from makeup and stains.

The team at Style State takes pride in every garment made and endeavours to maintain a high standard in quality with multiple quality checks in place during the production process to ensure that customers are happy with our product. Therefore we maintain the right to refuse any returns if they are not of a manufacturing fault and/or if the product is deemed to have been damaged under the customers care, in which Amber Glow Pty Ltd then holds no responsibility for the fault. We also reserve the right to replace or repair the product where possible. Please note that we do not offer any refunds, where we are unable to provide a replacement, we will issue store credit.

For further details, please visit our Returns (https://www.company.com/returns) page.